Caveat Emptor

Every year in this blog, I beg, implore, coax, plead and whatever else you want to call it to try to get the Washington Wizards to add more bobbleheads (read: more than one) to their promotional schedule. It never works. I know, I know, nobody reads this thing let alone the Wizards staff that comes up with the less than impressive giveaway schedule every year. 

But this year it happened. For real. Crazy, right? More bobbleheads. Finally!

And then they Wizard-ed it up in the most Wizards way possible.

A little more than two months ago, the Wizards announced three additional bobbleheads would be available for fans of the team. They had already revealed Thomas Bryant would be immortalized in resin (or whatever it is these things are made out of) in April of this year. Now they'd be producing Isaiah Thomas, Rui Hachimura and Bradley Beal (as Marvel's Black Panther) for fans to pick up. Only there was a catch. These bobbles would ONLY be available with purchase of a three game ticket plan...the Bobblehead Bundle.

My dilemma in late November of last year was this: buy tickets to three games that I already had two tickets for so I could get the three special bobbleheads or stay with my season tickets and settle for a solitary bobble while those more adventurous souls got IT, Rui and Brad in addition to Thomas Bryant. 

You know what I had to do. I spent $92.50 on upper deck tickets to three games I already had tickets to. There's no way I was going to use the tickets and I can't sell them and I knew it. At least I'd have a set of three bobbleheads that few other Wizards fans would have.

No I wouldn't.

On January 23rd, the Wizards decided to supplement their meager promotional schedule with a whole host of extra items. I'm guessing tickets aren't selling quite the way Ted Leonsis was hoping. Ish Smith pop socket. John Wall phone wallet. Davis Bertans glow-in-the-dark socks. Beer stein (!!!). Rui Hachimura bobblehead. Bradley Beal (as Black Panther) bobblehead. Wait! What? Two of the three bobbleheads that are supposed to be exclusive to the Bobblehead Bundle are no longer exclusive? So in effect I'm paying $92.50 for an Isaiah Thomas bobblehead that's probably worth all of $2.50. OK, maybe not that much. I'm pretty upset.

I calmed down a little, emailed my ticket rep, registered my displeasure, requested that my complaint be passed up the chain and asked what happened to the IT bobble which is not on the new and expanded promo calendar. Before we could actually talk on the phone, though, I got an email which I feel is laden with guilt from the Wizards about my bobble purchase. The text of that email is below.

So let me get this straight. The team knew I would be upset because I basically spent money for something now available to others without buying what I bought, but to let me know that I made the right decision, I could get two Rui and Brad bobbles (if I played things right) and the IT bobble was still on the table. Why do I need two Rui and Brad bobbleheads? What good is that going to do me? 

By the time my rep and I finally connected, I knew all this and decided to just let things be. I'd be out $92.50 but at least I'd get an exclusive Isaiah Thomas bobblehead. To their credit (I guess) the team did offer to refund my money which would remove access to the IT bobble. I told my rep not to do that. I'd just be wary of these situations in the future but would be happy to pick up my exclusive-not-available-to-many-others Isaiah Thomas Nipsey Hussle bobblehead on March 25. Why the Wizards are jerking around a 20 year season ticket holder over a piece of worthless plastic I have no idea. But that's what it's come to with this team I guess.

Today the Wizards traded Isaiah Thomas.

I assume that kills the IT bobblehead, right? So what started out as a package of three tickets with three exclusive bobbleheads is now just three tickets with two non-exclusive bobbleheads although you do get to pick up two if you are also one of the first 10,000 fans in the building on the giveaway nights. What a fiasco! If they had intentionally tried to screw up this promotion any more they couldn't have. Do the Wizards now have to refund everyone's money? I'm thinking yes. Either that or stick to their guns and give away a bobblehead of a dude who's no longer on the team.

You'd think I'd be furious at this point, right?

Surprisingly, I'm not upset at all. I will not be calling my ticket rep to register my displeasure with this new development today. The reason I'm not? Because when I told them not to refund my money they did it anyway. They did exactly what I told them not to do. I got a call asking for my credit card number so they could charge me again and I told 'em no. Is this how a championship team treats their fans? I can't imagine. 

At least I got my money back.